Delivery Policy

DELIVERY POLICY

 

1. Identification

2. Contact

3. Exchanges and Returns

4. Delivery Deadlines

   4.1. Rede Fácil Europa

   4.2. Support point

5. Shipping Value

6. Refusal to receive

7. Delivery attempts

   7.1. Returns due to registration error

   7.2. Delays

8. Order changes

9. Tracking Code

 

 

 

DELIVERY POLICY

The Product Delivery Policy, below, forms an integral part of the Terms and Conditions of Use.

 

1. Identification

This website is owned, maintained and operated by Rede Fácil Europa, Lda., a commercial company based at Largo Samwell Diniz n.º 4-F, São Domingos de Benfica, 1500-552 Lisbon, Portugal, NIPC 514 024 410, with email address contato@maritanetwork.pt.

 

2. Contact

If the customer needs any information, clarification or assistance in relation to this Product Delivery Policy, Rede Fácil Europa provides a CAC (Customer Service Center).

 

3. Exchanges and Returns

If the customer wishes to exchange/return any item, he may do so within 14 (fourteen) days after receiving the order, provided that the products are intact, sealed, complete and in the original packaging, which cannot be damaged, altered or scratched.

 

4. Delivery Deadlines

There are two ways to receive orders:

 

. Easy Europe Network: In this option, the customer receives the product at the address indicated at the time of purchase.

. Support Point: In this option, the customer is responsible for picking up the order at the Support Point chosen at the time of purchase.

 

4.1. Rede Fácil Europa

During the Purchase process, Rede Fácil Europa will inform the Customer of the estimated time for delivery of the Products according to the zip code informed.

All sales are subject to data analysis and confirmation, which may take up to 2 (two) business days. After approval, the order will be shipped for delivery.

The delivery time will be counted after the 1st working day of dispatch of the order at the Post Office / Carrier.

 

4.2. Support point

When finalizing the order on the Easy Europa Network Site, the customer must contact the chosen Support Point to schedule the removal of the goods.

 

5. Shipping Value

The shipping/delivery value of the Products is automatically calculated by the Website, at the time of purchase, based on the weight, volume and quantity of the Products purchased, as well as the distance between the Post Office / Carrier and the delivery location informed by the Customer.

 

Payment for shipping is the customer's responsibility, both for the purchase through Rede Fácil Europa and for the Support Point.

 

6. Refusal to receive

The Customer may and must verify the following aspects upon receipt:

- If the package is open, violated or damaged;

- If the Product is damaged by transport, opened, tampered with or used;

- If the Products delivered do not correspond to the Products purchased through the Site and/or the Invoice;

- If the contents of the packages are incomplete, without parts or accessories of the products purchased.

 

In case of any discrepancy, the customer must refuse to receive the Product in question and contact Customer Service for immediate resolution of the identified problem. In the event of improper receipt of the product, the Customer may request its exchange only in the cases provided for in the Exchange and Returns Policy.

 

7. Delivery attempts

If it is not possible to deliver the Products due to the absence of the Customer, of an authorized person, due to restrictions on condominium hours or physical limitations that prevent delivery, or even due to the Customer's error in indicating the correct place of delivery at the time of purchase of the Products, the Post Office / Carrier will make two more subsequent attempts.

 

Carriers store the customer's order for a period of 15 days for the removal of the goods. From the 7th (seventh) day onwards, an additional storage fee is charged (per day), which varies according to the branch. The amount of the fee is the responsibility of the customer and will be deducted in PV (Point Value) in the Virtual Office in the holder of the order.

 

If delivery attempts fail again, the products will be returned to the Easy Europa Network Distribution Center, which will contact the Customer to define the reshipment; the shipping cost of the reshipment will be the responsibility of the customer and will be deducted in PV (Point Value) in the Virtual Office in the holder of the order.

 

If there is no success in contacting the customer to define the reshipment, the order will be canceled and the amount will be refunded according to the payment method.

 

7.1. Returns due to registration error

Rede Fácil Europa is not responsible if the order is delivered to the wrong address due to registration error. The registration data are the sole responsibility of the customer. If there is a problem with the delivery of the products due to an error in the registered address, the cost of shipping the products will be the customer's responsibility, including the reshipment, in the event that the 1st address incorrectly entered is not found.

 

7.2. Delays

Some exceptional situations may cause delays in the delivery of the Products, such as the indication of a wrong, incomplete or non-existent address or the occurrence of natural (rain, floods) or human factors (strikes, demonstrations, accidents), known as fortuitous events and force majeure.

 

In these cases, the customer must contact Rede Fácil so that the possible measures can be taken with the Post Office / Carriers.

 

8. Order changes

Rede Fácil Europa will not accept changes to the order (payment methods, products) after completing the Purchase process on the Site, as each order generates specific scores that cannot be replaced.

 

9. Tracking Code

Rede Fácil Europa will send an e-mail with the tracking code number so that the customer can follow the postal flow of their orders via Correios / Carrier.